Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Fire-Dex is pleased to welcome Monica Bildstein as the newest member of its Customer Service team. Monica has over 15 years of Customer Service experience, 7 of which were within a manufacturing ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Your customer service team interacts directly with ...

Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners. Accordingly, they’ve had to fortify their customer service ...

Good customer service is crucial to ensuring your business will continue to grow. These nine experienced leaders and Advisors in The Oracles, including Canva founder Melanie Perkins and clothing ...

Over the last few years, the field of customer service has demanded an omni-channel presence that allows consumers to ping them at any time — whether it's an email, text message, Instagram direct ...

American Airlines announced it has reached a new contract agreement with the union representing nearly 15,000 of the carrier’s customer service employees. The union representing the team members ...