A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...
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Customer service leaders are counting on an impending year of business transformation boosted by the power of today’s AI. Yet 2026 will not be that year. Instead of dazzling transformation, the year ...
Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...
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