The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

BROOMFIELD, Colo.--(BUSINESS WIRE)--Level 3 Communications, Inc. (NASDAQ: LVLT) today announced that it has launched the MyLevel3 portal, an enhanced customer Web portal designed to streamline ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

Qantas said in a statement that cybercriminals stole 5.7 million of its customer records by targeting a call center that used a third-party customer service platform.

Discord warns of a data breach to one of its third-party customer support teams that may involve Discord users' personal data ...

Fake customer service phone numbers and email addresses are appearing in Google searches, warns the Federal Trade Commission. Some scammers are creating fake customer service information for popular ...

The information is supposed to help Lyft drivers make decisions about who to pick up for a ride, but it seems customers ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...

Discord's user data was compromised in a third-party service hack, affecting a small number of users. The breach involved ...