The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

Customer support personnel depend on proper planning and policy initiatives to effectively support the various aspects of business related to customer service goals and guidelines. Representing the ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated approach treats AI as a dynamic, evolving system rather than a static tool ...

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The quality of ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.