Customer Experience Management

Customer Experience Management: Why CX Pros' Influence Expands

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

CMS Wire

Real Talk With AI and Digital Customer Experience Management

Marketers and customer experience (CX) professionals undoubtedly stand at the precipice of a new era. An era fueled by the profound potential of artificial intelligence (AI), a technology promising to ...

1don MSN

Cisco Enhances Webex Customer Experience with AI, Global Market Expansion

Cisco Systems Inc. (NASDAQ:CSCO) is one of the most promising stocks under $100. On September 30, Cisco announced major ...

13d

Top customer experience conferences in 2026

CX leaders face fresh and perennial challenges in 2026, from agentic AI to falling loyalty. Here are the top events ...

15d

Sprinklr Unveils AI-Powered Innovations Designed to Help Brands Transform Customer Experiences

Sprinklr (NYSE: CXM), the definitive, AI-native platform for unified customer experience management (Unified-CXM), today announced the launch of next-generation AI capabilities and solutions, ...

Nasdaq

Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has received top scores and is a leader in the Ventana Research Customer Experience (CX) ...

Business Wire

Nextiva Celebrates First-Ever Customer Experience Day™—Honoring the People and Progress Behind Better Business Connections

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Today, Nextiva—a leader in unified customer experience management—is launching Customer Experience Day, a new global observance recognizing the businesses, teams, ...

Forbes

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