Debt collection generates more fraud reports to the FTC than any other industry, according to the agency. But even legitimate ...

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships ...

In a related trend, state courts are seeing a spike in debt collection lawsuits. Court filings surged in 2023 and 2024, according to a Sept. 2 report from the Pew Charitable Trusts, based on data from ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. These firms—including traditional banks, fintechs and insurance companies ...

Laurie has over 20 years of go-to-market strategy experience and is currently the Chief Marketing Officer at Bizagi. Most of us have had that moment of utter frustration: You call a business with a ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

There were a total of 131 consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) between Jan. 1 and June 10 of this year that were related to the reverse mortgage industry, ...