Creating a base of loyal clients and customers who come back to purchase goods and services after an initial purchase is essential for small businesses to be successful. Remembering who clients are ...

Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases. Tech ...

Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Senyo Simpson discusses how Rust's core ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...