As Dreamforce 2025 swings into action, PwC took the opportunity to launch its Agentic AI-Powered contact center offering. It ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce, Inc. (NYSE:CRM) is one of the Best Wide Moat Stocks to Buy Right Now. The company enjoys a wide economic moat, ...

The next release of Agentforce will provide a platform for building, deploying, and controlling agents to power the agentic ...

InStranet's knowledge-base management software can improve call-center and self-service portal performance by reflecting an end-user's particular context On-demand CRM (customer relationship ...

Millions of U.S. residents rely on personalized interactions with government for information regarding crucial services like healthcare, student loans, benefits and much more. In increasingly ...

Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web site at Supportforce.com and ...

Salesforce.com said sales in the quarter ended July 31 increased 49 percent year-over-year while earnings soared 167 percent to just under $10.0 million. Subscription and support revenue was up 50 ...