Voice AI May Automate Call Centers, But It Won't Replace Humans

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Leaping AI: The Voice AI Agent Platform That’s Jumping the Call Center Industry Forward

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...
Communications of the ACM

Automating Call Centers with AI

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...
TMCnet

Metrics That Matter: Tracking Call Center Productivity the Smart Way

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...
TMCnet

From EX to CX: How Agent Well-Being Drives Better Call Center Outcomes

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...
TechRepublic

5 Types of Call Centers to Attract and Serve Your Customers

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.
Business Wire

CallTek Transforms Call Center Support with Technical Innovation and Superior Service

IRVINE, Calif.--(BUSINESS WIRE)--For more than two decades, CallTek, an international white-label support company for technology operators and service providers, has transformed Call Center support ...