Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and sentiment ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center App for the ...

SANTA CLARA, USA: LiveOps, the virtual call center company, announced the integration and certification of its On-Demand Call Center Platform with the Salesforce CRM application suite. This ...

Customer relationship management (CRM) software maker E.piphany Inc. next week will begin shipping Service 6.0, a call center application that combines sales and service capabilities and can be ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...

Gaul may have been divided into three parts, but Salesforce.com sees the call center market as divided in two. However, it may not have territory to itself for long. Alex Dayon, senior vice president ...

Step one, cleave the underlying VoIP network from the call-center application. The Meridian remains a highly reliable switch and we couldn't think of an overriding reason to forklift upgrade the ...

Bell Canada Enterprises Inc. and Avaya Inc. have entered into a quasi-partnership whereby some of Avaya’s products will be used alongside the telco’s to supply call centers with a multimedia product.

Smart cities, application modernization, generative AI: All are boons to citizen experience in state and local jurisdictions. But some opportunities to address the most sensitive and humanitarian ...