Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Standing out among the competition to secure a sale often comes down to the details. Driven ...

On October 2, 2025, Perficient announced a partnership with Salesforce to advance AI-driven enterprise solutions and ...

MRM MENAT's Seton Vermaak explains why the future of CRM lies in the fusion of behavioural data, CX, and business model ...

New AI Experience unites people, data, and workflows, with ServiceNow’s built-in governance and security, on an intuitive, ...

Salesforce CRM and Automatic Data Processing ADP have announced an ambitious collaboration to reshape the landscape of client experiences. Leveraging Salesforce's Customer 360 platform, ADP aims to ...

Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing ...

CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered ...

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, unveiled a series of new product announcements last week at Pantheon 2025 designed to help contractors deliver better ...

AI-enabled automation is the new linchpin of innovation in CRM platforms. However, the expected productivity gains have yet to translate into meaningful improvements in customer experience (CX). The ...

NEW YORK--(BUSINESS WIRE)--Pipedrive, the easy and effective sales CRM for small businesses, today unveiled a new AI vision featuring a network of intelligent agents – around-the-clock digital ...

Finding the best CRM for financial advisors is critical if you want to run and grow a successful advisory business. Yet there are many customer relationship management (CRM) software choices, and ...