BT Contact “your personal communication hub” has officially entered its public beta phase. We previously wrote about BT contacts when it was still in alpha. The goal for this product is to provide a ...
BT Retail’s Stephen Stokols, Vice-President of strategy and business development, recently was the keynote speaker at the “Digital LifeStyle Aggregators” Mashup event here in London. Stephen spoke ...
BT has added new capabilities to its BT Contact portfolio to enhance omnichannel customer service. The innovations to the BT Contact portfolio include technologies from BT's key partners and its own ...
SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...
Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...
Infotech Lead Europe: BT will roll out Cisco’s new contact center solutions. BT Contact — integrating the latest contact center solutions from Cisco — will help enterprises improve productivity, reach ...
CAN'T send or receive messages from your BT email address? You're not alone. An ongoing outage appears to have impacted hundreds of BT Broadband customers across the ...