BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

BT will create more than 300 new customer service jobs in the West Midlands, the telecoms giant has promised. The company said on Friday that the jobs, to be created at its Providence Place complex in ...