Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations into loyalty.

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. There aren’t many ...

Bridging the gap between car owners to continue to maintain a vehicle for its life is a bonus for customers and shops.

DEARBORN, Mich., July 8, 2025 /PRNewswire/ -- Percepta, a customer experience (CX) leader purpose-built for the automotive industry, is celebrating 25 years of transforming customer engagement for ...

• Skoda, Nissan and Suzuki top the table in the automotive sector. • Institute of Customer Service urges brands to invest in their service offering, as top 10 organisations for customer service show ...

If I were to make the mistake of asking whether you look forward to having your car serviced at an auto dealership, I expect you’d look at me as if I’d just grown horns. This isn’t necessarily your ...