Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

Protecting electronic devices is a priority for most people, and Apple has come up with a plan to help its customers do just that. The tech giant unveiled its new AppleCare One service on July 23, a ...

I do desktop support for a Midwestern university, and among my areas is our desktop-publishing department. They've got a newish Core i5-powered 21.5" iMac. Since around April or so it's been ...

For those with an eligible iPhone or iPad, the service offers access to AppleCare technical support via chat or phone, $29 iPhone screen damage repairs, and free battery service. I'm PCMag's managing ...

Apple’s comprehensive offering for enterprise has yet to launch officially, at least via formal announcement from Apple and IBM, but a new website detailing AppleCare for Enterprise suggests it may ...

Earlier this year, Apple and IBM announced a major enterprise mobility partnership that would see IBM selling iOS devices to its corporate customers, creating industry-specific native apps, providing ...

Apple’s vice president of AppleCare and technical support initiatives, Tara Bunch, held a Town Hall meeting for for AppleCare employees earlier this week, according to several employees in attendance ...

Apple has made a slight -- but welcome -- change to how screen sharing works when a customer engages with an AppleCare representative. Previously, the rep could initiate a screen share if she or he ...

Apple Business Essentials has exited beta and is now available with compelling AppleCare for Business options for SMBs in the US. There’s big news today for 31 million small and medium-sized ...

Apple today will be rolling out a couple of significant changes to its AppleCare support offerings. As we detailed in a report last month regarding Apple’s future plans for AppleCare, Apple will ...

For many Mac users, the utterly opaque nature of Apple Computer generates considerable interest in the inner workings of the company, not to mention spawning a cottage industry of rumor sites. Were ...