Excessive crowds, short tempers, and impossible demands are part of the Black Friday package for retail workers. But this particular customer’s attempt to return a long-dead TV pushed things to a new ...

Shouting, swearing and threats are now common for workers who deal with customers, according to the ShopCare Customer Aggression Survey, the first national cross-sector study undertaken in New Zealand ...

BLUE ASH, Ohio (WKRC) - Video has been released showing a Target security guard hitting a shopper after she became aggressive ...

I share the story of a waitress who successfully defended herself from an aggressive customer. FDA announces new nationwide blood pressure medication recall When someone talks down to you, use Dolly ...