Opinions expressed by Entrepreneur contributors are their own. Millennials these days… they prefer texting over calling. They prefer messaging apps over voicemail. But I’ll bet you that they aren’t ...

In today’s fast-paced world, the importance of enhancing the user experience has never been more apparent. Consumers are looking for efficiency, especially in the technological age where countless ...

While brick-and-mortar retail has taken a hammering during the 2020 pandemic, e-commerce is booming. Americans spent $88 billion more shopping online in the first six months of 2020 compared to 2019.

Online retail is an industry constantly changing to keep up with growing consumer demands for convenience. Customer service is one of the last areas that physical stores has previously held the ...

There is no doubt that e-purchase has taken the experience of shopping to a whole new level. It comes with a level of comfort mingled with satisfaction. In my experience, it is far preferable to click ...

Stemming from a belief that more than 98 percent of shoppers take no action during visits to dealer websites, Autobytel unveiled a new solution last week for dealer members and manufacturers aimed at ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

OFF-HOURS: Thornton & Grooms, Farmington Hills, Michigan, added live chat after realizing that a lot of people visited their website around 10 p.m. and on the weekends — times when the office was ...