Calling 411 for directory assistance can be maddeningly expensive. Carriers like Sprint and Verizon charge more than $1 and sometimes as much as $2 a call from a cell phone. And much of that is profit ...
The operator is going off the hook for millions of customers.Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get directory assistance.
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